Travel Considerations for People with Disabilities and Other Needs

The topic of inclusive mobility is of crucial importance as it aims to ensure that everyone, including individuals with cognitive and physical disabilities, the elderly, and inexperienced youth, can travel safely and with dignity. Many destinations lack appropriate infrastructure, such as ramps and accessible public transportation. Travelers may also face communication barriers in other cultural contexts and challenges in managing their medical needs. Travel planning is essential for preventing and mitigating risks through structured plans that address safety, medical assistance, environmental risk management, transit, communication, and accommodation. Proper preparation involves gathering information on the destination’s context, including security and health conditions, entry requirements, and local customs. Addressing these challenges is vital for promoting equity and enhancing travel experiences for all.
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This module focuses on travel security and risk awareness, helping you understand potential challenges before and during a trip. Being well-prepared is essential for staying safe, adapting to new environments, and minimizing risks.
Before traveling to a country, it’s crucial to gather relevant information about your destination. This includes understanding the overall security situation, potential health risks, entry and visa requirements, transportation and mobility options, and any general information that might help you navigate the country more effectively. This is best done by consulting multiple sources like your organization, local offices, partners, colleagues, government agencies, international organizations, media outlets, and even social networks.
A different aspect of travel preparedness is understanding local culture. Learning about customs, traditions, religious practices, and languages can make a huge difference in how you interact with people and carry out your work. Additionally, it helps integrate better, reduces any possible cultural blunders, and ensures that the situation does not escalate to a security concern. Sometimes, this could even mean the difference between life and death.
In general, security threats exist from everywhere; though they may be identified and analyzed, eliminating them altogether is impossible in most cases. Reducing the risks is what you can do instead. Taking preventive measures allows you to ensure lower chances of experiencing danger and also minimizes its effect. Risk management is based on proper preparation, awareness, and wise planning before and during travels.
Before traveling to any new country or area, it is important to obtain some critical information regarding the desired destination, which can include:
- Security and Risk Levels: Verify travel warnings, identify high-risk zones, know local laws, and have contact numbers for the local Embassy of your country. Political and social stability are factors to be considered for assessing the risk of the country.
- Health Issues: Ensure you are updated about the health situation in the area, major diseases, necessary vaccines, and medical facility standards. It is necessary to know about healthcare facilities in case of an emergency.
- Entry Requirements: Ensure the passport or ID document for entry is valid, check visa requirements, and go over goods and currency for customs restrictions.
- Mobility and Transport: Acquire knowledge about public transport, road conditions, taxi services, and rules of the road for smooth and safe navigation around the country.
- General Information: Information about the capital of the country, major cities, time zone, currency, language, weather, and local customs; awareness of their culture aids in integration.
For truly reliable and up-to-date information, use multiple sources: your company or organization, local contacts, government agencies, international organizations, media, and social media. Pay special attention to official updates on the security situation in the country and travel restrictions to ensure a smooth and safe journey.
Traveling can be an exciting and enriching experience. Getting prepared for travel is always strongly recommended to all, but it is of vital importance for those groups that might encounter particular travel challenges.
1. People with Cognitive and Physical Disabilities
- Accessible travel is a challenge for people with cognitive and physical disabilities. Accessibility might be an issue in many destinations in terms of ramps, elevators, and public transport.
- Medical concerns include medication management, hoisting medical equipment into transport, and finding available health care services.
- Another challenge can be communication, where there is no braille or audio alternative, and the personnel have not been trained.
- Additionally, airports and busy transportation hubs can cause sensory overload, making travel stressful.
2. Older people
- Older adults may face health concerns, such as managing chronic conditions, mobility limitations and get access to medical care.
- Travel insurance and all specific medical expenses for older adults may also be higher in cost.
- Online tools like booking and travel information could also create a technological barrier due to their complexities toward certain individuals.
- Age-related factors increase a person’s vulnerability to scams and risks, making personal security a priority.
3. Young People Traveling Abroad for the First Time
- Young people traveling abroad for the first time commonly have to deal with homesickness, as being away from a comfortable environment can be rather overwhelming.
- Financial constraints can limit travel experiences, requiring careful budgeting. Travel is very expensive, so young travelers must save a lot of money for their journey.
- It can actually be difficult to adjust to cultural differences in language, customs, and social norms.
Lack of experience in traveling logistics may also create difficulties, for example, at the airport, visa requirements, and itinerary planning.
Proper travel planning is essential for a safe and smooth journey. Good travel planning encompasses trying to take consideration of a few essential elements that may help reduce risk and unpreparedness. First, identify the main threat categories (security, health, accommodation, environment, transit/entry into the country), and then organize plans for each one of them:
- A security plan is crucial and should include local support contacts, personal security measures, emergency procedures, and any personal equipment needed. Also, having a ‘grab bag’ or a ‘run bag’ with important stuff ready can be lifesaving in case of an emergency.
- Another key element to consider is having a medical plan-inclusion of relevant vaccination, prophylactic treatment, first aid kit, extensive medical insurance. Ensure provisions for emergency medical repatriation.
- Environmental risk management plan: these factors must also be taken into account. There is the need to plan risk management with appropriate clothes, necessary personal items and equipment, grab bags, essential medicines, and emergency response strategy in extreme conditions or natural hazards.
- An effective logistical plan for entry/transit into the country should be made: include necessary documents, researching transportation options, route planning, and fuel and insurance preparedness. In case of an accident, it’s important to know the required procedures.
- Communication planning is just as important. Have with you the equipment you need and set up safety check-ins with your Organisation, Company or personal focal point, and please also have a reliable network and local contacts.
- Be careful too in the accommodation plan, including security features, basic and advanced services available, and location.
For all the aforementioned categories, during your planning you should always keep in mind your potential vulnerabilities and needs, and how they can be best addressed.
Stay tuned for this section!!
TRAIL in application
More stories to come from our pilots
The Dos:
1. Use Accessible Communication Platforms
- Choose tools like Zoom, Microsoft Teams, or Google Meet with built-in live captions and screen reader compatibility.
- For learners with disabilities, ensure platforms support text-to-speech or high-contrast mode (e.g., JAWS, NVDA)
2. Create Online Support Channels
- Set up WhatsApp groups, Discord servers, or private Facebook groups for ongoing support.
- Assign mentors or digital buddies to guide new learners.
3. Provide Clear & Simple Digital Guides
- Share step-by-step video tutorials or PDF guides on how to use digital platforms.
- Use Canva Presentations to create engaging, easy-to-follow guides.
4. Use Visual Aids & Easy-to-Read Fonts
- Use infographics and icons to break down information (Canva, Piktochart).
- Choose accessible fonts like Arial, Verdana, or Open Dyslexic for better readability.
5. Use Reminders & Notifications to Keep Everyone on Track
- Send automated reminders via Google Calendar, Slack, or WhatsApp to prevent last-minute confusion.
The Donts:
1. Ignoring Accessibility Needs
- Avoid sharing PDFs without alt text or readable fonts (e.g., tiny or fancy cursive fonts).
2. Assuming All Learners Have Strong Digital Skills
- Avoid assuming that everyone is comfortable with digital tools.
- Offer basic digital literacy support and encourage questions.
3. Forgetting to Offer Offline Alternatives
- Some learners may have poor internet access or prefer non-digital learning. Provide downloadable materials or recorded sessions for later viewing.
4. Avoid complex digital tools that may confuse users.
5. Refrain from using inaccessible formats for materials.
Activities
For whom: Hosting/sending
Instructions: Participants will identify and address accessibility barriers that travelers with disabilities might face, promoting inclusivity and problem-solving.
Rules:
1. Divide into teams – Each team represents either a travel coordinator (sending/hosting organization) or a traveler with accessibility needs (e.g., someone using a wheelchair, someone with a visual or hearing impairment, etc.).
2. Receive a Traveler Profile – Each team is assigned a fictional traveler with specific accessibility needs.
3. Face Accessibility Challenges – The facilitator presents real-world travel scenarios. The teams must brainstorm solutions within two minutes. Some example challenges:
- “Your traveler arrives at a hotel that has no elevator, and their room is on the third floor.”
- “The public transport system doesn’t announce stops, and your traveler has a visual impairment. How do they navigate safely?”
4. Present the Solutions – Each team shares their solutions with the group, and the facilitator provides feedback on feasibility and best practices.
5. Bonus Round: Accessibility Checklist – Teams must create a short accessibility checklist that can be used when planning travel for people with disabilities. This checklist should include:
- Accessible accommodation features (elevators, step-free access, braille signage)
- Public transport accessibility (audio announcements, ramps, priority seating)
- Medical support (nearby hospitals, medication storage options)
- Emergency plans (alternative routes, accessible emergency contacts)
For whom: Learners and hosting organizations
Instructions: The objective is to prepare learners for cultural differences and help hosts understand the experiences of international travelers.
Rules:
1. Divide into Teams – One team represents travelers arriving in a new country; the other team represents local hosts.
2. Create Cultural Barriers – The host team receives a secret cultural rule (e.g., “In this culture, direct eye contact is rude,” or “You must greet people with a bow”). The travelers don’t know these rules.
3. Role-Play Interactions – The travelers try to ask for help, order food, or navigate public transport, but the hosts behave according to their secret cultural rules.
4. Reveal & Discuss – After several rounds, the cultural rules are revealed. Participants discuss:
- How did misunderstandings happen?
- What could have helped the travelers adapt better?
- What strategies can hosts use to support travelers from different cultures?
For whom: Learners
Instructions: Teams must prepare for an imaginary trip by completing a set of travel-related challenges.
Rules:
- Divide participants into small teams. Each team represents a travel group preparing for an assignment abroad.
- Each team gets a travel checklist with key tasks to complete (e.g., book accommodation, arrange transport, prepare a medical kit).
- The facilitator calls out unexpected travel challenges (e.g., “Your flight was canceled! What’s your backup plan?”, “You lose your passport in a foreign country. What do you do?”).
- Teams must quickly come up with a solution and present it within five minutes.
- The team with the most complete and well-thought-out travel plan wins.
Take the Quiz!
Websites that can help you verify accessibility and support for disabled travelers at your destination:
- AccessibleGO: This platform allows you to filter hotel searches by specific accessibility needs, such as roll-in showers or hearing-accessible rooms. They also contact hotels directly to confirm your requests and advocate for your needs. https://accessiblego.com/home
- Handiscover: Similar to AccessibleGO, Handiscover helps you book accessible accommodations and provides detailed information about the accessibility features of each property
https://www.handiscover.com/en-gb/ - Easy Access Travel: This travel agency specializes in planning trips for people with physical challenges. They offer guided tours and can also help book trips tailored to your specific needs
https://easyaccesstravel.com - Sage Traveling: This website offers comprehensive travel planning services for disabled travelers, including accessible hotel bookings, transportation, and guided tours across Europe
https://www.sagetraveling.com - European accessibility rating: https://www.sagetraveling.com/Accessibility-Ratings
- Accessibility reviews of European cities: https://www.sagetraveling.com/accessibility-reviews
- EUROPA – Rights for Travelers with Disabilities: The official EU website provides information on the rights and assistance available to travelers with disabilities or reduced mobility when traveling by air, train, bus, coach, or ship within the EU https://europa.eu/youreurope/citizens/travel/transport-disability/reduced- mobility/index_en.htm